01.10.2020
Séparateur de contenu

Customer experience is much more than customer service.

More than ever, the concept of customer experience (CX) is the main topic of marketers’ discussions. CX becomes a differentiator for your business and places people—and your product—at the centre of your customer service offering. But first, let’s get back to basics. What exactly is customer experience?

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01.10.2020
Séparateur de contenu
Expérience client

Customer experience is much more than customer service.

More than ever, the concept of customer experience (CX) is the main topic of marketers’ discussions. CX becomes a differentiator for your business and places people—and your product—at the centre of your customer service offering. But first, let’s get back to basics. What exactly is customer experience?

Flècheread the article
04.09.2020
Séparateur de contenu
Mon stage chez Larouche!

The story of an intern who doesn’t want to leave

Only five weeks ago, I began my internship at Larouche. I was extremely fortunate to get the opportunity to do an internship in my field, considering the rather precarious situation in the job market.

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14.07.2020
Séparateur de contenu
Un peu de recul pour prendre soin de votre marque.

Take a step back to take care of your brand.

What about your brand’s adaptability during these unprecedented times? Who takes the time to think about it? Who takes responsibility adapting your brand to a new reality? Who makes the decision to make things happen to protect the brand that is so important to you, your employees, your customers and your future?

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06.05.2020
Séparateur de contenu
En mode relance

In recovery mode!

During this extraordinary time of the COVID-19 crisis, all the tactical actions taken yesterday and today are necessary. But it is also important to stay the course of a long-term vision.

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30.03.2020
Séparateur de contenu
Atelier Rebondir Larouche MC

Plan for post-COVID-19. Because there will be a recovery!

The COVID-19 crisis has plunged us deeply into crisis management. Your organization’s energy is totally devoted to it. But what happens after COVID-19?

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